01 BPO Operation Manager
Ngày đăng tin: 30/05/2022
Mức lương: Thoả Thuận
Nơi làm việc: Cần Thơ
Mô tả công việc:

– Manage, estimate, and continually improve delivery management processes and procedures for estimation, project execution and project management across all projects and accounts
– Take accountability for service delivery performance, meeting customer expectations, and driving future demand
– Take ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
– Build strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
– Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades
– Maintain overall delivery management team readiness and ability to support corporate business objectives and priorities
– Identify specific skills, experience and staffing level required for effectively manage and complete all ongoing and future projects within the budget planning of department
– Provide sales support and contribute to strategy, offerings and sales as needed

Quyền lợi được hưởng:

– “FPT care” health insurance provided by AON and is exclusive for FPT employees.
– Company shuttle buses provide convenient way of transportation for all employees.
– Annual Summer Vacation: follows company’s policy and starts from May every year
– Salary review 2 times/year or on excellent performance
– International, dynamic, friendly working environment
– Annual leave, working conditions follow Vietnam labor laws.

Yêu cầu khác:

– Bachelor Degree in Business Management or any related course
– 02+ year working experience as Project Manager
– Experience or knowledge in Business Process Outsourcing (BPO) is a plus
– Expertise in project, people management and leadership
– Strong organizational skills
– Operational ability in a diverse, large-scale environment
– Capacity to train and guide junior team members
– Ability to manage and prioritize tasks efficiently
– Solid resource planning and problem-solving skills
– Good at English (Advanced)

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