– Receive inbound requests through channels like on email, Teams Chat, or any other chat
means based on a documented process. Individuals that have very limited technical expertise
or are in the early stages.
– Logs, categorizes, prioritizes, tracks, and routes.
– Incidents reported by users.
– Alarms raised by monitoring tools.
– Support tracks tickets until successfully resolved.
– Implement basic, documented break-fix tasks along the lines of following a documented
– Escalate to L2 depending on an unexpected result of a documented process.
– Attractive Income Package
– Sponsorship for Training and International Certificates.
– FPT Care: exclusive health insurance for FPT employees.
– Company shuttle buses provide convenient way of transportation for all employees
– Salary review once a year or on excellent performance
– International, dynamic, friendly working environment
– Annual leaves and fringe benefits followed Vietnam labor laws, beside additional: working on-site allowance, etc…
– F-town Campus provides many facilities for FPT employees such as football ground, basketball & volleyball, gym room, Coffee Shop, etc…
– College or University Graduation (IT is preferable).
– Familiar with computer, good Microsoft Office skills.
– Good communication skill.
– Be able to read, write and speak English at intermediate level.
– Have good customer support mindset and attitude.
– Fast learning and proactive.
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