07 CTV L2 Support
Ngày đăng tin: 15/03/2022
Mức lương: Thoả Thuận
Nơi làm việc: TPHCM
Mô tả công việc:

Dự án Fitness and Lifestyle Group:
– Provide Monitoring Support for the MS Dynamic AX servers.
– Manage AX server(Patching and Administration).
– Manage Database of AX server (backup and restore).
– Receive and Take action to resolve any alerts come from Monitoring System.
– Proactive monitoring the server (CPU, Memory, Space, Process and services).
– Escalate to the Application teams if any problem related to the application.
– Working with other team (infrastructure team, Virtualization, Microsoft team).
– Incident and alert management via ITSM tools.
– Report to all relevant stakeholder.

Dự án Dynamic 365
– Work as L2 Support position for Dynamic365 Product.
– Receive escalated incident from L1 Support and perform incident analysis.
– Delivery of projects based on the SLA committed with customer
– Update database transaction, perform minor database task.
– Meets regularly with customer to understand issues and their needs
– Monitor application/system information, example: system log, cloud log, application log.
– Perform other task as assignment from managers.

Quyền lợi được hưởng:

– Mức lương lên đến 12,000,000VNĐ.
– Được đào tạo và dẫn dắt chuyên sâu trong lĩnh vực Customer Support và ITMS.
– Cơ hội phát triển bản thân và làm việc cùng các khách hàng lớn của FPT DPS.

Yêu cầu khác:

– Strong knowledge of Microsoft Dynamic AX servers/ Microsoft Dynamics CRM product.
– Knowledge basic of .NET, C#, ASP.NET & JavaScript programming
– Knowledge of SQL
– Knowledge in coordinating multiple stakeholders
– Good in English at least 2 skills (reading and writing). TOEIC >500.
– Have good customer support mindset and attitude
– Fast learning
– Proactive

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